Privacy Policy

Riqueza Remittance Services Private Limited

Last updated: 06/10/2024

At Riqueza Remittance Services Private Limited, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Table of Contents

1. Introduction

Riqueza Remittance Services Private Limited ("we," "us," or "our") provides cross-border payment services in Australia. This policy explains how we handle your personal information when you use our services or interact with us.

2. Controller of Personal Information

Riqueza Remittance Services Pty. Ltd.

ABN: 83 663 896 928

Contact Email: Privacy@Riqueza.io

We are responsible for your personal information and are the "data controller" under the Privacy Act 1988.

3. Why and What Personal Information Do We Collect?

We collect only the personal information necessary to provide our services and comply with legal obligations. The determination of what is 'necessary' is based on the requirements needed to fulfill our services effectively, ensure compliance with legal and regulatory obligations, and maintain the security and integrity of our operations.

Legal Compliance: Riqueza is collecting and verifying this information under obligations as specified under items 3 and 4 of section 46 of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act). The information collected will be reported to AUSTRAC.

The information reported to AUSTRAC by Riqueza is made available to certain revenue, law enforcement, national security, regulatory, and social justice bodies, and may be disclosed to other Commonwealth and international bodies pursuant to Part 11, Division 4 of the AML/CTF Act.

Information We Collect (Sender/Remitter)

  • • Date money received from the customer
  • • Type of transfer
  • • Reason for the transfer
  • • Source currency
  • • Direction of transfer
  • • Full name
  • • Date of birth (DOB)
  • • Business/residential address
  • • Postal address (if different)
  • • Phone number
  • • Email
  • • Occupation, business, or principal activity
  • • ABN, ACN, ARBN
  • • Customer BSB, account number
  • • Business structure (if not an individual)
  • • Identification document type, ID number, issuer

Information We Collect (Receiver/Beneficiary)

  • • Full name
  • • DOB
  • • Any business name under which the beneficiary customer is operating
  • • Business/residential address
  • • Postal address (if different)
  • • Phone number
  • • Email
  • • Occupation, business, or principal activity
  • • Business registration numbers
  • • Business structure (if not an individual)
  • • Beneficiary account details (account number, financial institution, city, and country)

Source of Wealth and Funds

Riqueza is obligated to collect information about the source of wealth and source of funds under sections 15.9 and 15.10 of the AML/CTF Rules Instrument 2007 (No. 1). This includes:

  • • Bank statements
  • • Pay slips
  • • BAS
  • • Invoice
  • • Notice of assessment from the tax office
  • • Loan agreement
  • • Sale contract
  • • Investment statements
  • • Superannuation payout statement

Fraud Prevention Information

  • • Browser or device IP address
  • • Location of the device
  • • Network information
  • • Internet service provider
  • • Operating system or type of browser used

4. How Do We Collect Your Personal Information?

We collect your personal information directly from you when you create an account, complete transactions, or interact with our customer service. We also collect information automatically via cookies and similar technologies when you use our services, and from third parties such as identity verification services, public databases, credit reporting agencies, and financial institutions.

5. How Do We Disclose Your Personal Information?

We may disclose your personal information to:

  • • AUSTRAC and other regulatory bodies as required under the AML/CTF Act
  • • Law enforcement, national security agencies, and other government bodies as permitted or required by law
  • • Third-party service providers who assist us in delivering our services (e.g., verification agencies, financial institutions)
  • • Professional advisors, such as lawyers or auditors, when necessary

6. Do We Disclose Your Personal Information Overseas?

Some of our service providers may be located outside Australia. When we disclose your personal information overseas, we take reasonable steps to ensure the recipient complies with the APPs or is subject to laws that offer similar protection.

7. How Do We Protect Your Personal Information?

We implement appropriate security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • • Encryption technologies
  • • Secure servers and firewalls
  • • Access controls and authentication procedures

8. How Long Do We Retain Your Personal Information?

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal and regulatory obligations. Generally, this means we will keep your information for a minimum of seven (7) years after your last transaction or account closure.

9. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if necessary. To do so, please contact our Privacy Officer using the details provided in section 13. We will respond to your request within a reasonable timeframe and in accordance with the APPs.

10. How Can You Access or Correct Your Personal Information?

To access or correct your personal information, please contact us at privacy@riqueza.io. We will respond to your request within a reasonable timeframe.

11. Cookies and Tracking Technologies

We may use cookies and similar technologies on our website to enhance your user experience and for fraud prevention purposes. Cookies help us understand how you use our website, enabling us to improve functionality and security. You can control cookies through your browser settings.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

13. How to Contact Us

For any questions or concerns regarding this policy or our privacy practices, please contact us at privacy@riqueza.io.

14. Complaints and Dispute Resolution

If you have any questions, concerns, or complaints about our handling of your personal information, please contact our Privacy Officer at privacy@riqueza.io.

We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

15. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The revised policy will be effective when posted on our website.

Acknowledgment

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Questions about this policy?

If you have any questions about our Privacy Policy, please contact us.

Email: privacy@riqueza.io

ABN: 83 663 896 928