We’re here to help
Reach the right team faster. Choose a category below or email us directly — we typically respond within 1 business day.
Email Support
Prefer email? We typically reply within 1 business day.
Compliance
Sanctions, AML/CFT, name screening, TMS alerts & reporting.
KYC Verification
Document checks, liveness, name mismatch, or onboarding lock.
Resources
For faster help
- Include your registered email and organization name
- Add relevant screenshots or error messages
- Mention urgency and timezone if time-sensitive
When should I contact you?
Compliance (compliance@riqueza.io)
- My transaction is on a compliance hold
- I believe I was flagged as PEP/sanctions by mistake
- My beneficiary/sender failed screening unexpectedly
- I was asked for information related to AML/CFT
KYC (kyc@riqueza.io)
- My document or liveness check keeps failing
- My name/date of birth doesn’t match my ID
- My onboarding is blocked or repeatedly rejected
- I need to update my identity details
General Support (support@riqueza.io)
- I need help with a refund or a duplicate charge
- My payout/settlement is delayed
- I can’t sign in, MFA isn’t working, or I’m locked out
- I have a privacy/data request or security concern
- I suspect fraud or a scam and need help
- I see a suspicious Riqueza charge or unfamiliar activity
Note: Don’t share full IDs, card/PAN details, or passwords via email. We’ll guide you on secure ways to provide sensitive information if required.
Response time: within 1 business day