Suspicious Activity

If you notice any suspicious activity on your Riqueza account or see a transaction on your bank account that looks unfamiliar, follow the steps below and contact our support team immediately.

Immediate steps

  • Change your Riqueza account password and enable Multi‑Factor Authentication (MFA)
  • Review recent account activity and note any unfamiliar logins or transfers
  • Contact your bank to report and secure any suspicious charges
  • Email Riqueza Support with details (dates, amounts, reference IDs, screenshots)

Signs of account compromise

  • Login attempts from unknown devices or locations
  • Password, email, or MFA settings changed without your action
  • New beneficiaries added or transfers initiated without your knowledge

Signs of payment fraud

  • Unknown charges labeled as Riqueza or related entities
  • Repeated small test transactions
  • Transfers to unfamiliar accounts following phishing messages

Phishing and device safety

  • Do not click links or open attachments from unknown senders
  • Verify senders and website URLs carefully (look for misspellings)
  • Run antivirus scans and keep your system up to date
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