User Agreement
Riqueza Remittance Services Private Limited
Effective Date: 06/10/2024
Table of Contents
1. Introduction
This User Agreement ("Agreement") is a legally binding contract between you ("you" or "your") and Riqueza Remittance Services Private Limited ("Riqueza," "we," "us," or "our"). This Agreement governs your access to and use of our cross-border payment services ("Services").
By accessing or using our Services, you agree to comply with and be bound by the terms and conditions set out in this Agreement, including our Anti-Money Laundering and Counter-Terrorism Financing ("AML/CTF") Policy, Refund and Cancellation Policy, and Privacy Policy, which are incorporated herein by reference.
2. Acceptance of Terms
2.1 Legal Age and Capacity
By using our Services, you represent that you are at least 18 years old and have the legal capacity to enter into this Agreement.
2.2 Consent
You acknowledge that you have read, understood, and agree to be bound by this Agreement and any additional terms and policies referenced herein.
3. Description of Services
Riqueza provides cross-border payment and remittance services, allowing users to send and receive funds internationally in compliance with applicable laws and regulations.
4. User Obligations
4.1 Accurate Information
You agree to provide true, accurate, current, and complete information about yourself as prompted by our registration process and to maintain and promptly update such information.
4.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account.
4.3 Lawful Use
You agree to use our Services only for lawful purposes and in accordance with this Agreement and all applicable laws and regulations.
4.4 Prohibited Activities
You agree not to:
- • Use the Services for any fraudulent or illegal activities.
- • Provide false, inaccurate, or misleading information.
- • Use the Services on behalf of any third party or allow any third party to use your account.
5. AML and CTF Compliance
5.1 Identity Verification
To comply with AML/CTF laws, we are required to verify your identity. You agree to:
- • Provide valid government-issued identification and proof of address.
- • Provide additional information for high-risk transactions, including source of funds and beneficiary details.
5.2 Ongoing Monitoring
You consent to our ongoing monitoring of transactions and agree to cooperate with any requests for additional information.
5.3 Refusal and Termination
We reserve the right to refuse or terminate Services if you fail to meet compliance requirements or are involved in prohibited activities.
6. Fees and Taxes
6.1 Transaction Fees
You agree to pay all applicable fees for the use of our Services as displayed on our website or communicated to you.
6.2 Taxes
- • You are responsible for any taxes applicable to your transactions.
- • You authorize us to deduct or withhold any taxes required by law.
7. Refund and Cancellation Policy
By using our Services, you agree to our Refund and Cancellation Policy, which outlines the terms and conditions for refunds and cancellations. Please review this policy carefully.
8. Privacy and Data Protection
8.1 Compliance with Privacy Laws
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
8.2 Consent to Data Collection
By using our Services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
8.3 Disclosure to Authorities
You acknowledge that we may disclose your personal information to regulatory bodies and law enforcement agencies as required by law.
9. Intellectual Property Rights
9.1 Ownership
All intellectual property rights in our Services and any related materials are owned by Riqueza or our licensors.
9.2 Limited License
We grant you a non-exclusive, non-transferable, revocable license to use our Services for personal or internal business purposes.
9.3 Restrictions
You agree not to reproduce, distribute, modify, or create derivative works of our Services without our prior written consent.
10. Limitation of Liability
10.1 Exclusion of Warranties
To the maximum extent permitted by law, our Services are provided "as is" without warranties of any kind.
10.2 Limitation
We shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Services.
10.3 Maximum Liability
Our total liability to you shall not exceed the total fees paid by you to us in the three (3) months preceding the event giving rise to the liability.
11. Dispute Resolution
11.1 Good Faith Negotiations
Parties agree to attempt to resolve any disputes through good faith negotiations.
11.2 Mediation
If a dispute cannot be resolved through negotiation, it shall be submitted to mediation in accordance with the Australian Disputes Centre (ADC) guidelines.
11.3 Jurisdiction
Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
12. Termination
12.1 By You
You may terminate this Agreement by closing your account and discontinuing use of our Services.
12.2 By Us
We may suspend or terminate your access to the Services at our discretion, including for violation of this Agreement or applicable laws.
12.3 Effect of Termination
Upon termination, your right to use the Services will immediately cease, but obligations incurred prior to termination shall survive.
13. Amendments
13.1 Right to Amend: We may amend this Agreement by providing at least 30 days' notice of the changes.
13.2 Notification: Notice of amendments will be provided via email or by posting on our website.
13.3 Acceptance: Your continued use of the Services after the effective date of the amendments constitutes your acceptance.
14. Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Assignment
You may not assign your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement at our discretion.
16. Entire Agreement
This Agreement, along with the policies referenced herein, constitutes the entire agreement between you and Riqueza and supersedes any prior agreements.
17. Governing Law
This Agreement is governed by the laws of New South Wales, Australia.
18. Contact Information
For any questions or concerns regarding this Agreement or our Services, please contact us at:
Email: compliance@riqueza.io
Address:
Riqueza Remittance Services Pty. Ltd.
ABN: 83 663 896 928
Unit 1 569 Geelong Road Brooklyn 3012 VIC
19. Acknowledgment
By using our Services, you acknowledge that you have read, understood, and agree to be bound by this User Agreement, including our AML/CTF Policy, Refund and Cancellation Policy, and Privacy Policy.
Please review this Agreement carefully. If you do not agree to any terms, please discontinue use of our Services immediately.
Questions about these terms?
If you have any questions about our User Agreements, please contact our legal team.