Fraud & Scam Awareness
We want you to stay safe. Here are common scam patterns, red flags to watch for, and steps to take if you suspect fraud.
What we will NEVER ask you for
- Your full card number (PAN), full CVV, or one-time passwords (OTPs) over email, SMS, or chat
- Remote access to your computer or mobile device
- To send funds to a “holding” or “verification” account
- Payment to “unlock” an account or speed up a transfer
1) Impersonation scams
Scammers pretend to be bank staff, police, tax office, or even Riqueza to trick you into sending money.
- Unexpected urgent calls asking for immediate payment
- Requests to move funds to a “safe” account
- Threats of account closure, fines, or arrest
2) Investment and crypto scams
Promises of guaranteed returns, pressure to invest quickly, or instructions to transfer through multiple wallets.
- “Guaranteed” profits or insider opportunities
- Asked to pay fees to withdraw your own funds
- Unlicensed platforms or no verifiable business details
3) Romance and social engineering scams
Relationships formed online used to slowly convince you to send money or share sensitive info.
- Requests for money for emergencies or travel
- Refusal to video chat or meet but asks for funds
- Pressure to keep the relationship secret
4) Purchase and marketplace scams
Fake listings or sellers who take payment and never deliver.
- Prices far below market value, seller pushes urgency
- Refusal to use secure marketplaces or escrow
- Only accepts non-recoverable payment methods
If you suspect fraud or a scam
- Stop communicating with the suspected scammer immediately
- Do not send any further money or share sensitive information
- Collect evidence (screenshots, emails, transaction IDs)
- Report to Riqueza Support and your bank as soon as possible
We’ll guide you on next steps. In urgent cases, also contact local authorities.